There will be fewer heroes available to you to play when you initially play Overwatch 2 as a new player than usual. The First-Time User Experience is what it's called, and it's designed to avoid overwhelming new gamers with choices. Instead, you unlock the Overwatch 2 standard character roster as you play games. The Hero Challenges page, however, occasionally becomes blank. Here's a fix for it.
How to get your Hero Challenges page to appear in Overwatch 2
You should be able to locate the prerequisites for heroes you don't have access to in Overwatch 2 by going to the Challenges page and switching to the Hero section. Unfortunately, there are occasions when this website refuses to load due to a server problem. The only true method to attempt to get it back up is to log out and back in again. Before attempting it once more, make sure the game is completely closed.
Restarting the game won't always restore your Hero Challenges, so keep that in mind. Until Blizzard can get them fixed up again and working as intended, you will just have to trust that the Overwatch 2 servers are willing to work for you when you get back in. Before getting their challenge screen back, some users had to log in many times. Fortunately, just because a page doesn't show up doesn't mean that progress isn't being recorded. When everything has caught up, you ought to be exactly where you need to be in terms of challenge development.
This is only one of many issues that Blizzard needs to fix, as Overwatch 2 has seen a number of server troubles since its release.
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